Aircall review
Existing CRM solutions can also easily integrate with Aircall. Users of Aircall also get to save time when it comes to following up calls since the tool has a desktop app that allows them to use their own computers to make and receive calls. It is an ideal fit for customer support teams and startups that are composed of five to 50 people. No matter the size of the business, Aircall provides phone support that is simple but professional.
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Teams working remotely or those involved in international operations are often the ones that end up being the top users of Aircall. I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.The main benefits of Aircall are its desktop app, its phone support features, and its integration with CRM solutions. You also can't put customers hold hold when you dial them - only when they dial into you! They do not add features very often, including some that are needed badly.
#Aircall review software#
Outside of that, the software always seemed to be loaded with bugs. This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed. I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it.
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I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. Halfway through July 2017, the engineers accounted a bug in a feature we depended on. She had just been hired maybe 2 weeks prior, she said. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. I was on their enterprise plan and paid for the entire year upfront for all my users and lines. I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning. I hate to pay two months of service for a poor business phone system that I had hardest time using. When I approached the billing team, they declined to refund the balance (for the periods that I have no active service with Aircall) this I feel is ruthless billing policy towards small business owners like myself.
#Aircall review full#
Hence I am now getting charged for my full monthly fees although I have no service with Aircall past the first 6 days since the start of my billing cycle. My phone numbers were ported 6 days past my billing date with Aircall.
![aircall review aircall review](https://static.crozdesk.com/web_app_library/screenshots/images/000/016/629/screenshot/aircall-screenshot-4.png)
Third major issue here is that their billing team are unethical. This is real haste, if your business gets good number of calls everyday. The phone call always disconnects after the first ring and I am forced to call every customer back as their calls don’t last past one ring. Second flaw is that voice calls gets disconnected frequently. I had to memorize the numbers if I need to copy it (that’s how poorly designed the app is) As simple as copying and pasting phone numbers from contacts tab is a daunting task. The cellphone app is extremely unrefined, lots of bugs and many features are absent. Within few hours of using the Aircall app I find myself using a sub par business phone system.
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I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall. I had moved from Vonage to Aircall for my business phone system.